At Zerix, a leading software services company, we strive to deliver exceptional value through our custom software solutions and services. This Refund Policy outlines our approach to refunds and customer satisfaction.
Zerix provides software development, consulting, and IT services tailored to your needs. Due to the custom and digital nature of our services, we maintain a no refund policy, as outlined below. We are committed to ensuring your satisfaction through alternative support and solutions.
Given the nature of our software services, which include custom development, licensing, and subscription-based solutions, Zerix does not offer refunds for services rendered or products delivered. This policy applies to:
Once a service agreement is in place or a project is initiated, payments are non-refundable. We ensure transparency by discussing project scope, deliverables, and terms before starting any work.
While we do not offer refunds, we are dedicated to your satisfaction. If you encounter issues with our services, we provide:
Please contact our support team to discuss any concerns, and we will work diligently to find a suitable resolution.
In rare cases, such as when a service is not delivered as agreed due to our error, we may offer alternative remedies, such as service credits or additional support, at our discretion. These cases are evaluated individually, and no monetary refunds will be provided.
If you wish to cancel a subscription or ongoing service, please refer to the terms outlined in your service agreement. Cancellation does not entitle you to a refund for services already rendered or payments made.
If you have questions about our Refund Policy or need assistance, please contact us: